Took +1 hour to get to go food from order time.
by skygod123 on 9/3/10
called at 12;15. was told it would take 20 minutes. got there at 12:40. waited in line 5-10 minutes. was told order wasnt ready yet & to please pay. at 12:55, asked that she check on the order since it was placed 20 minutes ago. she tells me they dont have it. i must have called the wrong one. I look in call history & tell her what # i called. it was their #. she insists i called wrong store. I tell her i want money back or my sandwiches and quick.
1:15 i see the kitchen guy bring my sandwiches up. she helps 3 other customers. i get my sandwich at almost 1:30. i did call the manager to inform him of the experience and suggested either retraining the girl up front or putting someone up there to support her during the busy rush. he was nice and apologized. ill give them another shot because i dont think the girl up front ever communicated the issue with him, which is one of the reasons i called.